FAQ
1. What kinds of pets do you sell products for?
We primarily offer products for dogs and cats, including accessories, grooming tools, beds, toys, and travel essentials. We’re always expanding, so check back often for new additions!
2. How long does shipping take?
Most orders are processed within 1–3 business days, and shipping typically takes 7–15 business days, depending on your location. You'll receive tracking info as soon as your order ships.
3. Do you offer free shipping?
Yes! We offer free standard shipping on qualifying orders—check your cart or product page for details.
4. How can I track my order?
Once your order is shipped, we’ll email you a tracking number so you can follow your package every step of the way.
5. What is your return policy?
We accept returns within 30 days of delivery for unused, unopened items. Please contact us at zenpaw755@gmail.com for return instructions.
6. What if my item arrives damaged or incorrect?
If you receive a damaged or wrong item, contact us immediately. We’ll make it right with a replacement or full refund—no hassle.
7. Do you offer personalized pet items?
Yes! We offer custom collars and ID tags with your pet’s name and contact details. Look for personalization options on select product pages.
8. How can I contact NeoPlus?
You can reach our support team anytime at zenpaw755@gmail.com or through our Contact Us page. We aim to respond within 24 hours.
Find Your Answers Here
What types of products does NeoPlus offer?
We offer a wide range of pet products for dogs and cats, including collars, leashes, beds, toys, grooming tools, and travel accessories.
How long does shipping take?
Orders are processed within 1–3 business days, and standard shipping usually takes 7–15 business days, depending on your location.
How can I track my order?
Once your order ships, you’ll receive a tracking number by email. You can also track your order directly on our website.
Do you accept returns or exchanges?
Yes, we offer 30-day returns for unused, unopened products. If there’s an issue with your order, contact us and we’ll make it right.
Is your site secure for online purchases?
Absolutely. Our store uses SSL encryption and trusted payment gateways to ensure your personal and payment information is secure.
Couldn`t Find Your Answers?
We’re here to help! If your question wasn’t answered above, don’t hesitate to reach out to us. Our team at NeoPlus is passionate about pets and happy to assist with anything—from product questions and order help to sizing advice or custom requests.